Customer Service Forms

The following documents are designed for customers to give feedback to Training & Technical Support. Once these forms have been completed, please email them to tech.training@cispl.com.au. Your Customer Service Forms will then be processed.

Customer Service - Training Course Survey

The Training Course Survey is a form that can be filled out to identify what products customers would like training in.

Customer Service - Customer Complaint Form

The Customer Complaint Form is a document that will allow customers to raise any grievances with Clipsal Integrated Systems’ services.

Customer Service Programs

The following forms outline various programs and procedures that Training & Technical Support has implemented to increase customer satisfaction.

Customer Service - Escalation Procedure

The Escalation Procedure is a programme that Training & Technical Support has put in place, to ensure that problems experienced on site are resolved as early as possible.

C-Bus Analysis Forms

The following documents are designed for customers to analyse a C-Bus network on their own accord. In these documents you will find various tips, techniques and strategies, for analysing a C-Bus installation that is not behaving as expected. Once these forms have been completed, you may email them to tech.training@cispl.com.au, if your problem has not been resolved.

Site Report - Single Network Analysis

This form will allow you analyse a single C-Bus network, by answering all questions in the document. The document asks questions that a Training & Technical Support Officer would commonly ask. It is envisioned that the problem will be identified by the time the document is completed.

Site Report - Multiple Network Analysis

This form will allow you analyse a Multiple Network C-Bus installation, by answering all questions in the document. The document asks various questions that Training & Technical Support Officers will commonly ask, focusing on C-Bus networking. It is envisioned that the problem will be identified by the time the document is completed.

Handbook - C-Bus Analysis

The C-Bus Analysis Handbook is to be used in conjunction with the Single and Multiple Network Analysis forms. The handbook illustrates tools and procedures used in analysing C-Bus installations that are not operating as expected.

Handbook - C-Bus Hardware Installation

The C-Bus Hardware Installation Handbook has been designed for people who wish to install C-Bus but have never attended a C-Bus training course. This handbook will identify for beginners, the fundamental issues to installing C-Bus for the first time.

If you have any further problems, please call 1300 722 247 (Australia Only) and select option ‘8’ for Customer Service or any other enquiries. You may also e-mail Training and Technical Support at tech.training@cispl.com.au.